Managing anxiety in times of uncertainty and decreasing revenue

Take stock of what is certain

Full transparency with the team

  • what I estimated the worst-case scenario to be,
  • what we had in the bank,
  • where we could cut costs should we need to, and most importantly,
  • that everyone’s job was safe.

Positive focus

Calm week

Get perspective

Managing financial anxiety

  • money we’ve spent,
  • money we’ve made,
  • what we have to spend in the coming months (already committed / essential)
  • what we could spend in the coming months, and
  • what we forecast we will make, and
  • how much we have in the bank.

Planning in uncertainty

Staying informed

  • Created an internal daily dashboard specifically for C19, showing ticket sales, event creations, sign ups, and online event activity vs normal events.
  • Surveyed users to ask what they think will happen, what their plans are, and how we can support them. (We usually offer a chance to win a voucher as an incentive to fill out the survey. This time we are donating £1 for every response to MSF, and the uptake has been huge — more than 10% of people we contacted have filled out the survey.)
  • Created a Slack channel to share relevant news stories for our industry.
Our C19 Slack channel

Feel the positives

Our online scavenger hunt

Give everyone a break




Founder / director of (@tickettailor).

Love podcasts or audiobooks? Learn on the go with our new app.

Recommended from Medium

5 Job Roles After A Master’s In International Business

‘’Supporting the challenging’ — A psychologically informed approach to managing our emotional…

Planning: From Painful to Productive

CA. Ankit Agrawal — Head Business Finance — Group Apparel & MTM Business at Raymond

As an interviewer, what question has ruined a perfectly solid interview of a candidate for you?

‘Retirement’ and Life After — My Perspective


Who are virtual assistants and how do they work?

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Jonny White

Jonny White

Founder / director of (@tickettailor).

More from Medium

Reconnecting To Your Vision of Success

Community is a poison.

New Mindset New Results

A new mindset guarantees new results. This Black woman is looking happy. She has been tranformed after developing a more positive mindset.

Three Ways to Start Living More Sustainability in 2022